1. What this policy covers

This policy covers fees paid to your child’s school (“the School”) through Edumitra Companion — tuition, transport and other school fees — whether paid online or recorded in the app after a UPI or bank transfer. The app provides a service only; no goods are sold or delivered, so there is nothing to “return”. Items bought from the School outside the app, such as books or uniforms, follow the School’s own rules.

2. Confirming a payment

When an online payment succeeds you receive a receipt and the amount appears against your child’s fee record. If you paid by UPI or bank transfer, submit the payment reference (UTR) and receipt in the app; the amount is credited once the School has matched it with its bank statement. Please keep your receipt or reference.

3. Failed or duplicate payments

• If money was deducted but the payment failed, the bank or gateway normally reverses it automatically, typically within 5–7 working days. You do not need to apply.
• If the same fee was paid twice, or an amount was paid in error, contact the School office with the payment reference. After the School has checked it, the extra amount is refunded to the original payment method within 7 working days of approval. Banks may take a few more days to show it.

4. Withdrawal and other refunds

Whether any fee is refundable when a student withdraws or transfers is decided by the School under its fee and admission rules. Refunds of this kind are not automatic: please apply in writing to the School office.

5. What is normally not refunded

• Admission or registration fees and annual charges, once paid, unless the School’s rules say otherwise.
• Fees for a period or service the student has already used.
• Payment-gateway or bank charges, unless the charge arose from an error on our side.

The School’s fee rules apply to which of its fee heads are covered; the School office can tell you.

6. How to ask for a refund

Contact the School office and give: the student’s name and admission number, the date, amount and payment reference or receipt number, and the reason. The School will confirm what it can refund and when. Refunds are made to the original payment method wherever possible; for payments by UPI or bank transfer they are made by transfer to the account that paid.

7. Questions and escalation

Contact details for each school are shown on that school’s own version of this document and on the Contact page inside the app.

If a refund query is not resolved by the School office, write to the School office, or to the software provider at support@bsoftware.co.in.