1. Who this policy is about

Edumitra Companion is a parent app that lets a parent or guardian follow a child’s school record. It is provided to your child’s school (“the School”) by Benevolent Software Technologies Private Limited (“Edumitra”, “we”), which supplies the school-management software the School uses.

The School decides what information about its students is kept and why; it is the party responsible for that information. Edumitra processes it on the School’s behalf to run the app, and does not use it for any purpose of its own.

This policy explains what is collected, how it is used and what your choices are. It is written to follow applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

2. Information we handle

About your child, already held by the School and shown to you in the app:

• Name, class, section, admission number, date of birth, gender, photograph and the other details on the admission record.
• Attendance, holidays, homework, exam marks and results, and remarks raised by the School.
• Fee structure, dues, payments, receipts and the fee ledger.
• Circulars and messages sent by the School.
• Learning material (photos and PDF files) that the School’s staff post for your child’s class.

About you, as the parent or guardian:

• Your registered mobile number, which is your login, and the family record it is linked to.
• Your password. It is stored only as a one-way hash, so no one — including us — can read it.
• Information you submit through the app: leave requests, complaints and their replies, and, if you pay by UPI or bank transfer, the payment reference (UTR), amount, the receipt image you upload and any message you write to the School office.

About your use of the app, collected automatically:

• Your device name and browser type, the IP address used and the time of each login.
• Which pages you open (for example “Attendance” or “Fee”), so the School and Edumitra can see whether the app is being used and fix problems.
• For the School’s training videos: which video your child plays and for how long they actually watch it, so the School can see how its videos are used. Only time the video is playing is counted.

We do not collect your location, contacts, microphone, camera feed or advertising identifiers. The app asks for access to your photos or camera only when you choose to upload a payment receipt.

3. Why it is used

• To sign you in and show you only the records of your own children.
• To show your child which training videos they have watched, and to let the School see how much of each video its students watch.
• To show your child the learning material the School has posted for their class.
• To let you pay fees, record payments made outside the app, request leave and raise complaints.
• To send you one-time codes or notices where the School has switched that on.
• To keep the service secure, prevent misuse (for example, locking an account after repeated wrong passwords) and fix faults.

It is not used for advertising, profiling or sale to anyone.

4. Who can see it

• The School’s authorised staff, through the school-management system. This includes the School’s report of how long each student watched each training video.
• Edumitra, as the School’s software provider, to operate and support the app. Access is limited to what the work needs.
• The payment gateway the School uses, when you choose to pay online. Card, UPI and bank credentials are entered on the gateway’s own page; neither the School nor Edumitra stores them.
• The SMS provider, if the School sends you a one-time code or notice, which needs your mobile number and the message.
• YouTube, if you play a learning video. The app uses YouTube’s privacy-enhanced player, but playing a video is still between you and YouTube.
• Authorities, where the law requires it.

Learning material is posted for a whole class, so it is visible to the parents of every child in that class, and to no one outside it. The School should not post anything about an individual child there.

No one else sees your child’s information. Another family using the same app cannot see yours.

5. Cookies and stored data on your device

The app sets one essential cookie that keeps you signed in on that device for up to 180 days or until you log out. It cannot be read by scripts on the page. The app also remembers the name of your school on the login screen. There are no advertising or analytics cookies.

6. How long it is kept

• Student, attendance, marks and fee records are the School’s official records and are kept by it as education and tax rules require.
• Sign-in sessions expire after 180 days or when you log out; one-time codes expire within minutes.
• Leave requests, complaints, payment references and receipt images are kept with the student’s fee and school records for as long as the School needs them.
• Usage records are kept only as long as needed for the purposes above and are then deleted or anonymised.
• Learning material stays on the class board until the School deletes it; when deleted, the file is removed from the app and from our storage.
• Training-video viewing records (what was watched and for how long) are deleted automatically 12 months after the last time they were updated.

7. How it is protected

The app is served over an encrypted (HTTPS) connection. Passwords are stored as one-way hashes. Accounts lock for 15 minutes after five wrong passwords. Each parent account can see only the children linked to it. No system is perfectly secure; please keep your password private and log out on shared devices.

8. Children

The app is for parents and guardians, not for children to use. The information about a child is supplied by the School, not collected from the child, and you see it as the child’s parent or guardian.

9. Your rights

You may ask the School to show you the information held about you and your child, to correct it, to stop your parent login, or to delete what you have submitted through the app. Official school records, such as marks, attendance and fee ledgers, are changed by the School and may have to be kept where the law requires.

To close your parent login or request deletion of what you submitted, contact the School office (details below) and ask it to disable your login. The School can do this from its management system, usually within a few working days.

You can also write directly to Benevolent Software Technologies Private Limited at support@bsoftware.co.in from your registered mobile number or e-mail, with the child’s name and admission number and the school’s name, and ask for your account data to be deleted. We will verify the request with the School and act on it within 30 days. Deleting your login removes the data you submitted through the app (leave requests, complaints, payment claims and uploaded screenshots); the School’s own academic and fee records remain with the School, as described above.

10. Grievances and contact

Questions or complaints about how information is handled should go first to the School office. If you are not satisfied, write to us at support@bsoftware.co.in.

Contact details for each school are shown on that school’s own version of this document and on the Contact page inside the app.

Software provider: Benevolent Software Technologies Private Limited (Edumitra)
Rahman Chowk, Saharsa, Bihar, India 852201
E-mail: support@bsoftware.co.in

11. Changes to this policy

If this policy changes, the new version is published here with a new “last updated” date. Material changes will also be notified in the app.